In an earlier post, Touch Me Not, I described my struggles
with Touch Me yarn and my dismay when I discovered two of the four skeins had quality issues. (One skein
had a large knot and the other had a series of short, unconnected pieces wound
into it.)
Imagine my surprise when I saw that Kirstin Muench of
Muench Yarns had seen my blog article and posted a comment. Clearly, she’s a savvy
businesswoman who carefully monitors customer commentaries regarding the Muench brand and key product lines.
Kirstin offered to replace the flawed skeins, a generous and
unexpected offer, which I accepted. The replacement yarn has arrived, and like
all Touch Me yarn, it’s lush and lovely. Plus, it’s a delightfully deep, rich
green.
Thank you, Kirstin, I appreciate both the yarn and the
excellent business example you’ve modeled for all of us.
Last week, I said it would be awhile before I was
willing to wrestle with this yarn again. Soon I suspect I’ll be eating those
words, girding my loins and casting on with Touch Me once more.
UPDATE
It took me awhile, but some of this lovely yarn is turning into a soft, velvety forest of Christmas trees.
UPDATE
It took me awhile, but some of this lovely yarn is turning into a soft, velvety forest of Christmas trees.
Touch Me can be a challenge to work with, but the results often make it worth it. Thanks for sharing this update, can't wait to see what you have in mind for that lovely green.
ReplyDeleteGlad you liked the update, Noni. You can be sure I'll keep you all posted as my plans evolve!
DeleteOh what a lovely thing it is when businesses behave like kind human beings. Bravo, Kirstin.
ReplyDeleteGood to see you again, Sava. I echo your remarks: Bravo, Kirstin, a smart and savvy businesswoman.
Deleteit's really good that your yarn was replaced; it's a very pretty colour. I hate it when you have yarn with knots and sections that are loosely attached!!! Have a knitty wednesday xx
ReplyDeleteGlad you like the color, Vicki. The replacement yarn was an unexpected but generous gesture. You have a great day too.
DeleteNice to know there are still some businesses that take customer comments seriously. Lovely yarn bonus.
ReplyDeleteYou're right, Mistea, and it's clear Muench is one of those companies. Good to know, isn't it?
Deletethat is a really wonderful story, excellent karma. i haven't tried that yarn, but will look for it now. i'm here from yarn along!
ReplyDeleteGood to see you, Lori Ann, glad you enjoyed this yarny tale. Saw your project bags, they're charming. Keep up the great work.
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