Categories

Apr 14, 2013

Touch Me Once More

In an earlier post, Touch Me Not, I described my struggles with Touch Me yarn and my dismay when I discovered two of the four skeins had quality issues. (One skein had a large knot and the other had a series of short, unconnected pieces wound into it.)

Imagine my surprise when I saw that Kirstin Muench of Muench Yarns had seen my blog article and posted a comment. Clearly, she’s a savvy businesswoman who carefully monitors customer commentaries regarding the Muench brand and key product lines.

Kirstin offered to replace the flawed skeins, a generous and unexpected offer, which I accepted. The replacement yarn has arrived, and like all Touch Me yarn, it’s lush and lovely. Plus, it’s a delightfully deep, rich green.


Thank you, Kirstin, I appreciate both the yarn and the excellent business example you’ve modeled for all of us.

Last week, I said it would be awhile before I was willing to wrestle with this yarn again. Soon I suspect I’ll be eating those words, girding my loins and casting on with Touch Me once more.


UPDATE
It took me awhile, but some of this lovely yarn is turning into a soft, velvety forest of Christmas trees

10 comments:

  1. Touch Me can be a challenge to work with, but the results often make it worth it. Thanks for sharing this update, can't wait to see what you have in mind for that lovely green.

    ReplyDelete
    Replies
    1. Glad you liked the update, Noni. You can be sure I'll keep you all posted as my plans evolve!

      Delete
  2. Oh what a lovely thing it is when businesses behave like kind human beings. Bravo, Kirstin.

    ReplyDelete
    Replies
    1. Good to see you again, Sava. I echo your remarks: Bravo, Kirstin, a smart and savvy businesswoman.

      Delete
  3. it's really good that your yarn was replaced; it's a very pretty colour. I hate it when you have yarn with knots and sections that are loosely attached!!! Have a knitty wednesday xx

    ReplyDelete
    Replies
    1. Glad you like the color, Vicki. The replacement yarn was an unexpected but generous gesture. You have a great day too.

      Delete
  4. Nice to know there are still some businesses that take customer comments seriously. Lovely yarn bonus.

    ReplyDelete
    Replies
    1. You're right, Mistea, and it's clear Muench is one of those companies. Good to know, isn't it?

      Delete
  5. that is a really wonderful story, excellent karma. i haven't tried that yarn, but will look for it now. i'm here from yarn along!

    ReplyDelete
    Replies
    1. Good to see you, Lori Ann, glad you enjoyed this yarny tale. Saw your project bags, they're charming. Keep up the great work.

      Delete

Thanks for sharing your comments and insights, I enjoy each and every one. If you have questions, share those too, and I'll do my best to respond.
-b

Related Posts Plugin for WordPress, Blogger...